FAQ – Extended Version (Client-Focused)
Why are apartments a better alternative to hotels?
Why choose an apartment instead of a hotel?
Apartments offer more space, privacy, and flexibility compared to hotels. You get a separate living area, a fully equipped kitchen, and a more comfortable environment — especially for longer stays or business trips.
Are apartments more cost-effective than hotels during trade fairs?
Yes. During major exhibitions in Hannover, hotel prices often increase significantly. Apartments usually offer better value for money, especially for teams or longer stays.
Are apartments suitable for business travelers?
Absolutely. Our apartments are designed for business guests and exhibitors, offering Wi-Fi, work-friendly spaces, and convenient locations close to the exhibition grounds.
Booking & Confirmation
How does the booking process work?
You select your dates and apartment and submit a booking request.
After receiving your request, we carefully check availability and contact the apartment owner to confirm the booking details. This additional verification helps us ensure accuracy and avoid overbookings.
To secure your booking request, your payment details may be temporarily authorized.
No final charge is made at this stage.
Once the apartment is confirmed (usually within 24 hours), the payment is captured and your reservation is completed.
Is my booking confirmed immediately?
No.
To provide a reliable and smooth booking experience, all booking requests are manually reviewed.
We verify availability, confirm details with the apartment owner, and ensure that all information is correct before the final payment is processed.
This process allows us to minimize potential issues and prevent double bookings or last-minute changes.
Cancellation & Changes
What is your cancellation policy?
Cancellation conditions depend on the selected rate. The applicable policy is clearly displayed on the apartment page, before booking, and included in your confirmation email.
👉 Please review our Cancellation Policy before booking.
Can I cancel or modify my booking after confirmation?
Yes, depending on the selected rate. Any changes or cancellations must comply with the conditions outlined in the Cancellation Policy.
Check-in, Stay & Contact
How does check-in work?
Check-in details, including key handover or access codes, will be provided before arrival.
Once your booking is paid, you will receive a voucher containing all necessary check-in information. The exact process may vary depending on the apartment.
Who should I contact during my stay?
For general questions or booking-related matters, please contact us directly.
For urgent apartment-related issues, you may either contact the property owner or reach out to us — we will assist you promptly.
Damage, Liability & Lost Keys
What happens if damage occurs in the apartment?
Guests are responsible for any damage caused during their stay. In case of damage, please inform us immediately so the issue can be resolved quickly and fairly.
What if I lose the apartment keys?
Lost keys must be reported immediately. Replacement costs may apply, especially if special security systems or locks are involved.
👉 Details can be found in our Terms & Conditions.
Will I be charged for damages or missing items?
Yes. Any damages or missing items will be assessed after check-out and charged according to the actual costs incurred.
Apartments & Amenities
Are the apartments fully furnished?
Yes. All apartments are fully furnished and equipped for short-term stays.
Is Wi-Fi included?
Wi-Fi is available in many apartments, but not in all of them.
Please check the apartment description, where the available amenities — including internet access — are clearly listed.
Are there any restrictions when using the internet in Germany?
Yes. In Germany, downloading or sharing copyrighted content without permission (for example via torrent platforms or similar services) is illegal and strictly prosecuted under German copyright law (Urheberrecht).
Illegal downloads or uploads (movies, music, software, TV shows, etc.) may result in a formal legal notice (Abmahnung) and significant fines.
Such penalties can start at several hundred euros per violation and must be paid by the guest responsible for the infringement.
Any activities that violate copyright law are strictly prohibited. Guests are fully liable for any legal consequences arising from the misuse of the internet connection during their stay.
Special Requests & Support
Can I request a specific apartment or location?
Yes. Special requests can be submitted during booking or by contacting us directly. We will do our best to accommodate your needs.
I couldn’t find my answer — what should I do?
If your question is not covered here, please contact us via our Contact page. We’ll be happy to assist you.
